When apply for a home loan, you get the best result when you use a professional mortgage broker, rather than dealing with the banks directly. Insurance claims are no different. To get the best result, you should use the services of an expert. Just as mortgage brokers understand lending better than the average person, we understand the insurance system and claims process.

We handle all communication with your insurer on your behalf. The average hold time when calling an insurance company is 45 - 60 minutes and up-to 2 hours after any major weather event.

At no extra cost to you, you have an entire team on your side. We fight for an inclusive scope, push to get upgrades for your property and expedite the process. 

Your premiums may increase if a hailstorm occurs in your area, whether or not you lodge a claim.

For example, imagine everyone on your street lodges a claim due to a hailstorm. From the insurance company's perspective, your house is just as likely to get hit as your neighbour's next time there is a storm.

Avoiding filing a claim in an effort to prevent a rate increase is not a wise move. The most crucial things are using the policy you are already paying for and maintaining your family's most valuable asset.

Yes! We can still assist you at any stage of the claim process, even after your claim has been denied or partially denied.

With our process, we have been able to reverse many claims that had been rejected. Additionally, it is common for us to receive full payment for claims that were only partially accepted at first.

If your claim has been denied or approved only partially, please contact us we will be able to help.

It's possible that you won't discover the leaks until it's too late to submit a claim for the hail incident.

You may not notice the effects of damage immediately after a hail storm. However, if the damage is not rectified, your home has the potential for major issues in future. This may include issues with rust and even major leaks.

Should you go to sell your home now or in the future, any damage or leaks could be picked up on a building report. This may significantly devalue your home and cause a potential buyer to look further into the building report potentially missing out on a sale.

If there has been any hail in your area, we encourage you to take advantage of our free inspection to determine the extent of the damage. Find out if you should file a claim and enjoy the peace of mind that comes with it. 

Our group of trustworthy licenced builders pays us via a referral agreement when they do the rectification work for our clients.

We charge the builder a fee after the work is finished and the client gives his or her approval. This enables us to continue offering our service to 

property owners for free.

You will only ever receive an invoice from Concord Solutions if you decide to choose a builder other than one of our authorised builders.

Please see our letter of engagement for further details on our referral agreement.

The claims process can take anywhere from a few weeks to a few months depending on your insurance company and their turnaround. The repairs take a few days to 2 weeks.

Typically, most insurers understand why our service exists. They also understand that overall services like ours are a benefit to the industry.

At the end of the day, we have the policyholder's best interests in mind and want the best outcome for them. Most reputable insurance companies want the same thing; good outcomes and happy customers.

One of our recommended and preferred builders that are QBCC licenced builders and they complete the repairs as per the scope of works.

Not only will your new roof shine and add value to your property, you will be the envy of your neighbours and best of all, it won't leak!

Other reasons include:

• QBCC home Warranty Insurance of up to 7 years

• 25 year Bluescope steel warranty

• Lifetime warranty on workmanship

In the event of another hailstorm we will be right here to help you through the process again!

Yes, many of our clients choose to stay in their properties while the repairs are taking place. Our builder are happy to work around our clients needs.